Reference

What You Agree to When You Use 5zz

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby at 5zz.

Account eligibility rulesWallet and payment termsDeposit and withdrawal conditionsAccount suspension policyGoverning jurisdiction
5zz What You Agree to When You Use 5zz
HOW WE OPERATE

Account Security and Your Rights Under These Terms

We take account integrity seriously. Your login is protected by OTP verification on each new device session, and we do not store full payment credentials for bKash, Nagad, or Rocket — only the confirmation reference. If you believe your account has been accessed without your permission, contact support immediately so we can freeze activity while we investigate.

OTP Device Verification

Every new device login triggers a one-time code to your registered number. This step cannot be skipped and applies to all account types.

Withdrawal Verification

Before your first withdrawal, we confirm that the wallet name on your bKash, Nagad, or Rocket account matches your registered details.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You may request a summary of your data via support.

Terms Change Notification

When we update these terms, a notice appears on your account dashboard. You can request the previous version from support within 30 days of any change.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about a transaction made via bKash, Nagad, or Rocket, our support team handles account and policy queries directly. Reach out through any of the channels below and include your account ID and the relevant transaction reference so we can respond without delay.

Team online

Live Chat

Open the chat widget from any page on 5zz to reach the support team directly about account or terms queries.

Email Support

Send detailed terms or payment disputes to our support address. Include your account ID and transaction reference for a faster response.

Help Centre

The help centre at 5zz covers common terms questions, account rules, and wallet dispute steps in one place.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and what these terms actually mean for how you use 5zz.

Account eligibility depends on your local law and the regions 5zz currently serves. It is your responsibility to confirm that accessing the platform is permitted where you are located.

A breach — such as operating multiple accounts or sharing login credentials — may result in account suspension. We will notify you and give you a chance to respond before any permanent action is taken.

Yes. Contact support with your transaction reference and the amount sent. We check the confirmation on our end and resolve crediting issues within the window stated in the payment terms.

Send a data request through email support or live chat. Include your account ID and we will provide a summary of the records we hold within the period required by applicable rules.

Yes. A notice appears on your account dashboard when terms are updated. Continued use of your account after the update date means you accept the revised version.

We do not store or share full wallet credentials for bKash, Nagad, or Rocket. Only the transaction confirmation reference is retained for dispute resolution and record-keeping purposes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.